NAVI Privacy and Data Controls

What We Collect (Web Platform)

Lead contact information, attribution metadata, submitted messages, and portal activity required to operate websites for clients.

Mobile Applications

NAVI provides Android applications NAVI Client and NAVI Admin (collectively, the Mobile Apps). This section describes data practices for the Mobile Apps in addition to our web services.

Data we collect through the Mobile Apps

• Account information — email address, name, and user identifier when you sign in.
• App activity — interactions with dashboards, CRM features, and administrative views needed to provide the service.
• Device identifiers — push notification tokens and installation identifiers used to deliver notifications and maintain sessions.
• Diagnostics — crash logs and performance data to improve stability.
• AI chat content (NAVI Client only) — prompts you submit and responses generated by the AI feature.

How we use mobile data

We use mobile data to authenticate you, provide NAVI features, send operational notifications you enable, diagnose crashes, and operate AI-assisted chat when you use that feature.

Third-party services in the Mobile Apps

• Supabase — authentication, database, and realtime sync
• Google Firebase — push notifications, analytics, and crash reporting
• NAVI-operated AI (Ollama) — AI chat prompts processed on infrastructure we control using the llama2:7b model via our secure API gateway

Optional cloud fallback: If enabled for your environment, prompts may also be processed by OpenAI or Google (Gemini) when our primary AI service is unavailable. This is disclosed in our Data safety form when applicable.

Permissions

NAVI Client may request permission to send notifications. We request this permission only to deliver notifications you expect from the service. You can disable notifications in device settings.

AI-Assisted Features (NAVI Client)

When you use AI chat in NAVI Client:

• Your prompts are transmitted to our NAVI-operated AI service (Ollama, model llama2:7b) through our secure gateway to generate responses.
• Responses are AI-generated and may be inaccurate or incomplete. Do not rely on AI output for legal, medical, financial, or safety-critical decisions without human review.
• Cloud fallback — When enabled, if our primary AI is unavailable, prompts may be sent to OpenAI or Google (Gemini). We disclose this in the app Data safety information when applicable.
• Report inappropriate or harmful AI output to support@naviinc.io. We review reports and may restrict abusive use.
• Do not submit sensitive personal information, credentials, or confidential third-party data in AI prompts unless your organization's agreement expressly permits it.

Retention Window

Operational data is retained according to platform policy and can be purged with admin-controlled retention jobs. Older lead and automation records are eligible for deletion based on configured retention days. Account and app data are retained while your account is active and as needed to provide the service, comply with law, and resolve disputes. AI chat content is retained for up to 90 days unless a shorter period is configured for your organization or longer retention is required by law.

Your Rights and Choices

• Request disclosure of personal data categories held by this service.
• Request deletion of personal data, subject to legal and operational exceptions.
• Request corrections for inaccurate contact information.
• Access or update account information in the app or by contacting support@naviinc.io.
• Request deletion of your account and associated data via this page (form below) and in the Mobile Apps under Settings → Request data deletion.
• Opt out of notifications via device settings.

Security and Children

We use encryption in transit (TLS) and industry-standard safeguards for data at rest managed by our infrastructure providers. The Mobile Apps are not directed to children under 13 (or applicable age in your jurisdiction). We do not knowingly collect personal information from children.

Contact

Questions about this policy: support@naviinc.io